Pitney Bowes Inc. (NYSE, PBI), is a $4.4 billion global provider of integrated mail and document management solutions headquartered in Stamford, Connecticut. Pitney Bowes Document Messaging Technologies features leading-edge large-scale solutions. The company's broad portfolio of products and services, software, and financing adds value to messages by reducing end-to-end costs, increasing user convenience and ensuring delivery reliability and security.

Situation

• The company needed an easy-to-use, customer-focused, enterprise-wide, field service system with 24X7 availability.
• Their Document Messaging Technology group wanted to improve the efficiency of their service operations and increase new revenue opportunities.

Scope

• Provided a consistent field service platform globally accessed by the computer network, mobile computers, and wireless PDAs

Solution

• Analyzed “as is” processes, implemented “to be” processes, and mapped these to Siebel Field Service application. Integrated data from IMS, SAP, D&B, delivered training and change management services to increase user adoption, and deployed system globally. Upgraded the system to Siebel 7.