London, 19 May 2003 - Extraprise, the internationally recognised Customer Relationship Management (CRM) consultancy firm, today announced that it has been selected by ClientLogic to design and develop a core CRM framework to increase revenues and enhance customer service worldwide.
As a leading international business process outsourcer in the contact centre and fulfilment industry, ClientLogic relies on a global infrastructure and a complete range of integrated industry-leading technologies such as eMail, Chat, Self-Help, order management, customer knowledgebase, warehouse management, call-tracking software and more. Building on decades of excellence in customer management, ClientLogic wanted to consolidate existing functionality provided by a large and diverse range of applications into a single core framework based on Siebel eBusiness Applications, the world's leading suite of CRM applications. The common platform will consist of Siebel Analytics, Siebel Call Center and Siebel Marketing.
In the recent economic environment, more and more companies are utilising outsourcing to reduce their customer management costs. When businesses urgently need to drive more revenue per customer touch while reducing costs, outsourcing provides a significant financial advantage. With the new core application framework in place ClientLogic will be able to offer its clients expertise, scalability, speed-to-market and cost-efficiency that is second to none in the industry.
"ClientLogic excels at managing customers for a portfolio of blue-chip clients," says Sytze Koopman, CTO, ClientLogic. "With Extraprise's help to build a leading-edge core application framework we will be empowered to infuse customer intelligence into each and every interaction."
ClientLogic professionals worldwide will provide consistent, high quality customer service, sales and technical support on a 24x7x365 basis on behalf of clients, through whichever channel the customer chooses to use, including the phone, email, online chat, SMS messaging, self-help and mail. By creating a total picture of customer needs and preferences across its global network of service centers, ClientLogic will provide clients with the actionable intelligence needed to help them acquire, service and retain profitable customers.
ClientLogic is a leading international business process outsourcer in the contact center and fulfilment industry. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is headquartered in Nashville, Tennessee and operates in 47 locations in 10 countries throughout North America, Europe and Asia. ClientLogic's 250+ industry-leading clients include Sony Corporation, Hewlett-Packard, TiVo, National Geographic Television and Zales.com. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfilment. For further information about the company, visit www.clientlogic.com.
Extraprise® is a leading systems integrator and business process outsourcer specializing in customer management. The company's "Insight-to-Interaction" (or "i2i") solutions combine data management, business insight, demand generation, and customer management. Clients use Extraprise services to make their customer insights actionable throughout their marketing, sales, and service channels. Solutions are available on premise and as on demand services at the company's hosting centers. Extraprise is headquartered in Boston with offices in the U.S. and Europe. Extraprise is on the Web at www.extraprise.com.
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