BOSTON, MA, May 29, 2003 - Extraprise©, the internationally recognized Customer Relationship Management (CRM) consulting firm, today announced that Jeff Griebeler has been appointed as Practice Director for its contact center business in the Americas. Griebeler has 20 years of experience in IT developed in positions as a process engineer, project manager, services consultant, and software provider. His experience spans contact centers, customer support and services, logistics, and dispatch.
Griebeler was most recently a Senior Practice Director in the CRM Global Solutions Group at Oracle Corporation. While at Oracle, he delivered technical CRM solutions in the areas of Contact Centers, Customer Support, Sales Automation, Collections and Marketing Automation. He earned a number of recognitions at Oracle including the top CRM business development award. Earlier in his career, he was Regional Vice President and Call Center Director at Impact Innovations Group where he led a 150-person practice. Griebeler spent 16 years at Tandem Computers in a variety of management roles including Division Manager where he reengineered the company's support and call center operations.
Providing a complete range of technical solutions for call centers and contact centers, Extraprise is an established leader in the CRM market. Extraprise's Contact Center Practice offers clients the ability to integrate their inbound and outbound telephone channels with facsimile, email, and the Internet to create a seamless shopping and service experience for customers.
Mike Shanker, President of the Americas at Extraprise said, "The contact center has become the primary customer channel at many companies. It is where customers and employees turn for answers to their most important questions. Call centers are also key marketing and sales channels in nearly every industry. Jeff brings exceptional contact center experience to our practice as both a corporate end-user and leading consultant."
Mr. Griebeler will lead Extraprise's national Contact Center Practice, based in the company's corporate headquarters in Boston.
Griebeler said, "Implementing contact center operations involves people, process and technology. Extraprise's existing services cover all of these, but as the industry continues to evolve there will be many opportunities for further innovation. As a trusted advisor to some of the world's leading companies, Extraprise is already recognized for its delivery excellence."
Extraprise® is a leading systems integrator and business process outsourcer specializing in customer management. The company's "Insight-to-Interaction" (or "i2i") solutions combine data management, business insight, demand generation, and customer management. Clients use Extraprise services to make their customer insights actionable throughout their marketing, sales, and service channels. Solutions are available on premise and as on demand services at the company's hosting centers. Extraprise is headquartered in Boston with offices in the U.S. and Europe. Extraprise is on the Web at www.extraprise.com.
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