London - 14 October 2003 - Extraprise©, the international technology consultancy specialising in Customer Relationship Management (CRM), today announced the appointment of David Herbert to the role of Executive Vice President, Delivery & Capabilities, Europe.
An experienced operations strategist, Herbert will undertake responsibility for the growth and management of Extraprise's Operational CRM, Marketing Automation & Analytics, Change Management and Training and Contact Centre capabilities and services across Europe. He will also input into European strategy and direction, working with USA executives on global initiatives.
Jim Beagle, Chief Executive, International, of Extraprise said, "David has a proven ability to effectively manage large and complex projects, whilst also consistently growing revenue through ensuring high quality delivery outcomes. His experiences will be of great value to us in ensuring the appropriate management of resource and investment for new and existing opportunities as Extraprise continues to grow its international presence."
Herbert brings to Extraprise over fifteen years of delivery and consulting experience and joins from Cap Gemini Ernst & Young where he was seconded to Ciberion and was responsible for Operations at the £10 million CRM consulting and services company. Prior to that Herbert led a variety of technology and change programmes for Cap Gemini Ernst & Young and for Prudential and was delivery manager for the Financial Services Business Unit at Sequent.
Herbert began his career as an international project manager for software development and systems integration company Logica, in 1990, following five years in the Royal Navy. He is also a published author with a Management Consulting Association sponsored book on Business Systems published last year.
Extraprise® is a leading systems integrator and business process outsourcer specializing in customer management. The company's "Insight-to-Interaction" (or "i2i") solutions combine data management, business insight, demand generation, and customer management. Clients use Extraprise services to make their customer insights actionable throughout their marketing, sales, and service channels. Solutions are available on premise and as on demand services at the company's hosting centers. Extraprise is headquartered in Boston with offices in the U.S. and Europe. Extraprise is on the Web at www.extraprise.com.
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