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How Real-time Customer Engagement and Big Data are Changing Marketing
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Marketing is rapidly approaching to what marketers have often dreamed about – real-time 1:1 customer engagement. The entire customer experience is being optimized across channels, by message and offer, and by time. Now the customer experience can be more easily extended into a more efficient lifecycle marketing model.
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Multi-channel Marketing and the Customer Lifecycle
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Dive deeper into understanding the customer life cycle as the starting point to effective multi-channel marketing. Learn how marketers can evolve their multi-channel marketing programs to take advantage of optimizing revenue at the right time throughout the customer life cycle.
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Big Data and Multi-channel Marketing: Best Practices Roadmap to Success
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Participants will learn how to bring data management and campaigns to drive 1:1 customer interactions, each step to build a marketing database of Big Data, including channels, marketing activity, buyer behavior, and purchase, and finally how to build customer intelligence into data and campaign strategies.
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