Actionable Customer Insights

Extraprise's customer management services cover the complete life cycle of your marketing campaign management, sales, and service initiatives. Our services are built on an understanding of business strategy, organizational change, and technology implementation derived from hundreds of successful client engagements for some of the world's leading companies. We focus on implementing multi-generation programs of continuous improvement that minimize your risk and guarantee success. Our services include:

• Customer Strategy - Realizing that even the best strategy must evolve, we use our experience with companies worldwide to help you adapt your processes and systems to changes in strategy, not adapt strategy to what your system can do.  Our CRM and technology strategy services utilize our experience with leading vendors to help you to understand your current infrastructure and recommend an upgrade or replacement plan.  Click here to learn more about our strategy services.
• CRM Systems Integration - Extraprise has been a consistent innovator in customer relationship management systems in the Americas and Europe.  In over 500 engagements, in 30 countries, and in a dozen languages we have helped companies create customer-centric businesses. Doing so involves the combination of data, people, process, and technology guided by a comprehensive strategy. We have partnered with the industry's premier technology providers like Siebel Systems and Salesforce.com to insure that the solution we deliver meets your objectives:
  • Services for Siebel
  • Services for salesforce.com
    
• Campaign Management Services - Campaigns are only part of a larger process. Responses only turn into leads if they are evaluated and processed correctly. Leads are converted to transactions only when the right sales person or partner gets the information at the right time with enough information about what to do next. Sales are converted to customer loyalty though consistent, high quality interactions over time. Our Marketing Campaign Management involves Strategy, Targeting, Execution and Optimization services help you optimize the effectiveness of your campaigns by integrating them into the fabric of your marketing, sales, and service operations.
• Contact Center Services - With more than 600 successfully completed engagements for some of the world's leading companies, Extraprise is well suited to help you approach your contact center. From the development of a comprehensive strategy to deploying an integrated contact center, Extraprise has the delivery expertise to help you achieve your goals.  We have a tailored set of services that help you manage and continually improve the technology, people, and strategy driving this dynamic after you have a fully functional contact center in place.
• Siebel Marketing and Business Analytics Operations - Extraprise offers full service operations outsourcing for Siebel Marketing and Siebel Business Analytics applications.  For more information, click here.
• Support Center Services - Extraprise now offers a full-service onshore support center to help clients tackle critical support and development costs more efficiently than with offshore or application vendor support models.  Click here to read more about our CRM Support Center.

Our marketing campaign management services help you find answers to some of your most important dilemmas: whether you are defining a vision, just getting started, implementing an enterprise solution, or searching for a way to get the most out of your existing systems.

To learn how to make your customer insights actionable across all channels, call us at 1-888-i2i-MKTG .