Extraprise offers a full range of services has for salesforce.com spanning executive visioning, effectiveness assessments, and full-scale CRM implementation. Our marketing services expertise enables us to offer a lead scoring and distribution service specifically tailored for the salesforce.com application as part of our i2i marketing services platform. Extraprise’s comprehensive set of services for salesforce.com include:

Executive Vision - Extraprise identifies customer-related business objectives, opportunities, issues, and next steps in a one-day facilitated session for your key business objectives. Involving up to 10 participants, this session captures, consolidates and prioritizes “top of mind” customer-related business objectives, opportunities, and issues.

Salesforce.com Deployment - Extraprise’s project management methodology, The Extraprise Way, provides a structured approach to salesforce.com deployments of any scale. We recognize that any CRM implementation requires structure and predictability. With this in mind, The Extraprise Way enables a comprehensive, yet flexible approach for building and delivering salesforce.com based on a phased, highly collaborative process. Extraprise has found that this implementation approach yields projects with a much higher success rate, improved user adoption, significantly lower life cycle cost, and reduced risk to our clients.

Lead Scoring and Distribution - This unique offering utilizes customer data and firmographic data to size the total market and determines potential for both prospects and existing client leads by product and segment. This ‘score’ information is attached in salesforce.com to incoming direct mail/email, contact center, or web leads, and routed to the correct sales, marketing or service channel for follow-up. This service is designed for salesforce.com customers with many leads who are looking to automate lead management capabilities.

Deployment Effectiveness Assessment - Designed for customers that are using salesforce.com but are looking to extract more value from the application. We develop a diagnosis of issues under the current deployment focusing on business process effectiveness, user effectiveness, and data effectiveness resulting in actionable recommendations for advanced performance.

Solution Evolution - Designed for existing salesforce.com customers that are interested in leveraging more functionality, increasing user adoption, and/or extending the functionality via sForce platform development. Also, because of salesforce.com’s rapid release schedule we find that many customers want to utilize newly released functionality but are unclear on how to best deploy it.

Capabilities

The Extraprise difference lies in our ability to provide a complete CRM implementation that extends beyond the application itself. Our capabilities include:

• Analytics
• Marketing Automation
• Enterprise Application Integration
• Contact Center Design and Deployment
• Training and Change Management

Continuous Improvement
Our Training and Change Management capabilities are tailored to our client’s requirements and continue until their salesforce.com solution becomes an established part of their culture. We work with them to develop multi-generational deployment plans that focus on new opportunities to enhance the solution they have in place.

Flexible contracting, business, and delivery processes
In everything we do, we ensure that our approach fits our client’s requirements. No two companies are the same, and we make sure that our clients get the individual attention their unique requirements demand.

Our extensive range of capabilities allows us to execute a shared vision and ensure that the entire organization is fully prepared to carry that vision into the future.

To extract maximum value out of your salesforce.com applications, call us at 1-888-i2i-MKTG.