Extraprise’s CRM Support and Development Services provide Siebel clients with superior secondary support services with better response times and a more flexible cost model than available anywhere in the marketplace. This offering gives clients access to expert-level support resources to tackle critical support and development issues. Through more than 600 successful Siebel engagements over the last 10 years, Extraprise’s Support Team has extensive experience across everything Siebel has to offer.
Advantages
100% onshore, with no third parties involved and no phone calls routed overseas
Experienced and certified senior resources on the Siebel platform
Support team understands your specific operational and technical CRM environment
Better response times to customer inquiries compared to industry standards
Cost savings more than 50% over industry standard Technical Account Manager services
Clients work with a single point of contact
Simple, retainer-based contract
Capabilities
For the past ten years Extraprise has lived and breathed Siebel. Our CRM practice features some of the most respected and skilled consultants in the industry who can handle any Siebel challenge put in front of them. This level of Siebel expertise is why Extraprise is able to offer such a full service support solutions. The Support Center offering transcends traditional support functions to include development, enhancement, and upgrade needs including the following:
Siebel platform Support (Siebel 7.x, 8.0)
– Application administration and setup
– Troubleshoot/Fix application anomalies
– Repository maintenance
Enhancement Releases
– Design specification
– Remote development
– Unit testing/UAT support
– Production migration
System Monitoring
– Potential service interruption identification
– System outage remediation
– Client notification
Performance Reviews and Tuning
– Database
– Application
– Integration
Business Process
Documentation
Report Development
The Support Center offering is much more comprehensive than a traditional CRM Helpdesk or one-off consulting engagements because clients have access to a consistent, dedicated, and knowledgeable support staff capable of handling a full range of support and development requests. Extraprise offers support levels ranging from our Silver level basic support up to the Platinum level, which includes full-time resource benefits, on-site presence, and proactive and ongoing development support.
Click herefor more information on the support center offering, including levels of support.
Click hererequest a consultation regarding our CRM Support Center.
